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Customer Experience relies on an ongoing conversation with your customer, and there are many ways that this can be done. Ideally, voice of customer (VOC) feedback should provide both quantitative and qualitative insights...
Published on: Mar 18 2013 by Guest Writer - Comments Off on What the Swiss Agency for Development and Cooperation Learned From 10 Years of ICT4D
After more than ten years of support in the realm of Information and Communication Technologies (ICTs) for Development, the Swiss Agency for Development and Cooperation (SDC) has looked back: What do we really know about...
Published on: Mar 15 2013 by Aaron Mason - Comments Off on Open Standards Can Change Everything
February’s San Francisco Technology Salon centered around current technology challenges in the developing world. What are our current needs? What’s holding technology back? What should we be looking for in a “perfect”...
It’s always great to look at one’s current or past successes, but what about the failures? Every entrepreneur (hell, every person person) has failed at something… even if it’s failing at being humble enough to...
It was not long ago that electrical power was the largest barrier to using ICTs in rural areas. Back when desktop computers had big CRT screens, each computer needed 150-200 watts of power. Just turning on a computer required...
Published on: Mar 07 2013 by Wayan Vota - Comments Off on Citizen Voices UK: A Global Conference on Citizen Engagement with the World Bank
The World Bank, Development Gateway, and Plan UK invite you to RSVP for Citizen Voices UK: A Global Conference on Citizen Engagement for Enhanced Development Impact.
Citizen Voices UK will focus on citizen engagement and...
We would be delighted to invite you to RSVP to join a select cohort of thought leaders and decision makers for the first Technology Salon in London, where Henriette Kolb, Cherie Blair Foundation for Women, and Chris Locke,...
I am Neelley Hicks and I spend a lot of energy telling people about FrontlineSMS and how it can transform communications for those living without Internet in the developing world. However, I’m usually telling people in...
Published on: Mar 01 2013 by Linda Raftree - Comments Off on 9 Ethical Considerations in Participatory Digital Mapping with Communities
The February 5 Technology Salon in New York City asked “What are the ethics in participatory digital mapping?” Judging by the packed Salon and long waiting list, many of us are struggling with these questions in our...
At a recent Technology Salon on “How Can We Make Data Useful for Development,” one of the participants put forth an interesting question to the group:
Could computers make better international development...
