ICTworks

Now that you know about YouTube Feather, its time for you to use it to learn about Question Box.

Sign up for Feather and then listen to Rose Shuman of Open Mind, talk about Question Box, a local language information hotline that connects underserved communities to knowledge repositories through simple telephone connections:

The original Question Box is a simple telephone intercom. It’s a durable metal box, hung on the wall with one green button – to connect to a live person. The red button hangs up. Its that simple!

While interviewing Rose, I was intrigued by the Question Box software – Open Question. A “mini-call center in a box”, it allows Question Box Operators to find answers to a person’s questions from the internet and internal database and translates the information back in their local language. Open Question allows one computer-literate Operator can serve thousands of people.

So let’s hear Rose talk about Open Question:

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