Practical Insights on Illiterate Users

Five Traits of Low-literacy Technology Users – Your Weekend Long Reads

Five Traits of Low-literacy Technology Users – Your Weekend Long Reads

Published on: Jan 20 2018 by Steve Vosloo - 5 Comments
We know that the first step to good human-centered design is understanding your user. IDEO calls this having an empathy mindset, the “capacity to step into...
The Blind Spot of SMS Projects: Constituent Illiteracy

The Blind Spot of SMS Projects: Constituent Illiteracy

Published on: Aug 03 2016 by Guest Writer - 5 Comments
With the overwhelming optimism around mobile phone-based communication technologies, it is reasonable to ponder: Do literacy levels pose a serious limitation to...