The Inveneo Buyers Guide to Sustainable ICT Infrastructure in Low Resource Settings is intended to serve as a planning tool for deploying information and communications technologies (ICTs) in low resource settings - i.e., communities lacking basic support infrastructure, such as grid power and broadband connectivity, and where computer skills among users and facilities managers are often limited.


It highlights the most important considerations in the selection, design, deployment and support of general facilities, ICT tools and supporting power systems. We have intentionally not addressed the complicated issue of mobile computing devices, opting instead to focus on the challenges facing those planning to deploy and operate shared access computing facilities such as school computer labs, community knowledge centers (CKCs), process outsourcing facilities, etc.

The ICT Buyers Guide is divided into two sections. Part 1 covers the key factors to consider in selecting major infrastructure components, from buildings and facilities to computers, peripherals, software and connectivity. Part 2 discusses infrastructure support and logistical issues around deployment.

Because there are many topics to cover, and to keep this resource as short and accessible as possible, each section starts with a brief introduction, followed, where appropriate, by a simple bullet list of key points to consider.

We invite you to provide your feedback on this document and ideas for improving it via email at info@inveneo.org.


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As teachers at a primary school in the Kisongo district of Arusha, Tanzania huddled into their computer lab, they quietly scoffed at me. What can a twenty-something American girl have to say in a meeting with all of us? I tried to remain upbeat and ignore the fact that I couldn’t understand what was being discussed in Swahili amongst the group.

“So I wanted to meet with everyone today to show you some computer software that can be used to support the concepts that are being taught in your curriculums.”

Blank stares. This was one tough crowd.

“Well there are lots of free tools on the Internet that you can use to help reiterate some of the concepts that you teach in the classroom.”

Crickets. Now I’m getting nervous.

I decided it might be best to open a program and demonstrate, so I opened Sebran, an open source educational software package, developed in Sweden. This would be a good start because it could be run in Swahili. I then loaded a math game that tasked students with counting the number of pictures on the screen and selecting the corresponding number.

“This game should be helpful to students in Class One who are just learning how to count. They can see several objects and then relate them to a number.”

I clicked on the first answer to show the teachers how it worked. Heads perked up. Ah, now we’re getting somewhere. I clicked on another answer. Now the teachers were closing in around the screen. One more answer. Now I had one teacher thieving the mouse from my grasp. They immediately started answering on their own and exploring the other games that were available through Sebran.

“Do you have anything to help with Class Two English?” “What about Class Five Science?”

I went on to show what I had collected and then explained how other educational tools could be located on the Internet. They all remained intrigued and attentive for the remainder of the meeting.

Guess what. This story took place in a primary school where each Standard had weekly ICT classes. Let me repeat that: Every student in this school sat in an ICT class every week. Guess what else. The ICT teacher, the one that instructs the students that sit in the weekly ICT class, was present at the meeting and was just as fascinated by the software as the rest of the teachers.

So if we have students that sit in an ICT class every week, being led by an instructor that has no prior knowledge of how to make use of educational software, what are the students doing in the ICT class?

Well I can somewhat tell you because I just so happened to stumble upon Class 5’s final exam in ICT from the previous year. It included questions such as: “An aluminum rod antenna is the type of __________.” “Most television sets use __________-power.” Or my favorite: “[True or False] Children are not supposed to watch television.”

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And why is Class 5 being tested on these things in the ICT class? Because it’s what’s in the curriculum! The Tanzanian ICT curriculum lists objectives related to how a computer, radio, or television operates. Students are expected to know how to type up and save a document and how to transmit a message via radio. With instructors faithfully adhering to these policies, they don’t ever consider how technology can be used as a tool for facilitating instruction in other subjects.

I will admit that basic ICT literacy will be vital to students as they prepare to enter job markets where technology use is emphasized. But what is the ultimate goal of incorporating ICTs into education? Is it simply to teach kids how to use a computer? I hope not. What is the point in teaching kids how to use a computer if they are not using it for anything constructive to their learning?

The main goal of incorporating ICTs into education should be to improve or enhance the quality of a student’s education. This involves developing pedagogies for integrating the use of technology with the curriculums of other subjects. When used appropriately, technology has the potential to reiterate concepts learned in the classroom and allows students to think about these concepts in a different way. Furthermore, students are able to see a connection between technology and its applications.

Being able to offer this type of learning to students is dependent on several factors. First of all, the policies must back it. Teachers teach to the curriculum. They have been trained to teach to the curriculum, and with little prior ICT knowledge, there is little incentive for them to steer away from the curriculum. If teachers are going to use ICT as a tool for learning, then the policies should reflect that.

Second, teachers must have training. Teachers need sustained instruction, not only in basic ICT literacy, but also in the ways in which technology can be leveraged as a learning tool. A teacher will not take a classroom full of students to work on computers when (s)he is not comfortable working on it on his/her own. The ones that do this often find that they are unable to come up with productive activities for the students.

ICTs have the ability to effectively support student learning. It should be the main focus of ICT4E practitioners to veer policy development and teacher training in a direction that promotes technology as a learning tool. Doing so will provide students with better education and understanding of how technology can benefit various aspects of their lives.

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The fine folks over at oAfrica have complied the Facebook growth rates for the last 18 months and they are stunning.

But before you get too excited, they also put these numbers into perspective by comparing the total number of Facebook users to the total populations of African countries. When you look at these numbers, FB's growth is great, but still quite lacking in mass adoption. Here are some highlights worthy of a raised eyebrow:

18 month user growth rate in selected countries

  • Nigeria 154% increase to 4,369,740 FB users
  • Ghana 85% increase to 1,146,560 FB users
  • Kenya 50% increase to 1,298,560 users

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Facebook adoption across Africa

  • 37+ million Facebook users as of December 2011
  • 165% median Facebook user growth since July 2010 (114% mean)

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Penetration rates across Africa

  • 2.4% median Facebook penetration rate (3.6% mean)
  • 36 nations have fewer than 1-in-20 people on Facebook
  • 12 nations have fewer than 1-in-100 people on Facebook

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Another way to look at this is that with Nigeria's growth at 150,000 new Facebook users ever month, it would take 4 years to reach everyone in Nigeria, if the 154% growth rate remains the same. But it will probably slow dramatically as oAfrica projects:

Facebook adoption in Africa, although rapidly increasing within most nations at the moment, is starting to slow in more developmentally-advanced countries. Even if Facebook user growth rates settle at 25% annually, it could be ten years until Kenya boasts 30% of the population on Facebook. In 17 months, Kenya’s Facebook user rate has gone from 2% to 3%. South Africa’s is near 10% after increasing from 7%. This growth rate of 50% over 17 months for Kenya and South Africa – which we deem “mature” – suggests the challenges large nations face providing affordable Internet and connecting rural areas. Plus, even when Internet access is available, not everyone wants to use Facebook.

What to make of this all? Facebook is a growing presence in Africa and it is an online juggernaut. But African countries have a long way to go before all their people can get online and enjoy the FB experience.


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Made in Africa: Africa's first handheld tablet, developed by Verone Mankou of the Republic of Congo, went on sale in Brazzaville and Pointe Noire yesterday (January 30). The "Way-C," or "light of the stars" in local dialect, sells for about US$300 and features integrated Wi-Fi and 4GB of memory. It will soon be marketed in 10 West African countries as well as France, Belgium, and India. There is some question as to whether the tablet is truly an African made project, as it is being assembled in China for the simple reason that Congo has no high tech factories. Stay tuned to ICT_Works for further discussion – the ICT4D world will soon be buzzing. In the meantime, congratulations to Africa and Mr. Mankou!

Mobile Tech in Mongolia: This is a part of the world that is often forgotten by the international development community. Yet this highly literate, sparsely populated, largely nomadic region of the world is poised for an ICT4D explosion, with considerations for improving access to higher education at the forefront. Blogger Michael Sean Gallagher explores various questions about "how to harness the knowledge potential of a literate society with good pedagogical frameworks and, if the situation demands, a pinch of ICT."

India: Increased Use of ICT for Education: From mapping to educational content delivery to data collection, from teacher recruitment to quality monitoring, the Indian state of Gujarat really knows how to effectively use ICTs for education. Read all about it

Girls in ICT Day! The UN's ITU agency has created the Girls in ICT Portal, a site for helping girls get involved in ICT studies and careers. They've even declared a "Girls in ICT Day" the fourth Tuesday of every April, when girls are invited into companies and governments agencies (globally) to meet ICT professionals and see what life is like on the job. "Girls in ICT Day" was only launched in 2011, so if you are an ICT professional please do your part and invite the girls in your life to learn about your work this April 24, 2012!

And now for some light reading… Information Technology and Educational Management in the Knowledge Society is an essential reference for both academic and professional researchers in the field of information technology and educational management. The papers presented in this volume are the result of an international call for papers addressing the challenges faced by the information technology and education management (ITEM) field in a society where knowledge management is becoming a major issue both in educational and business systems. This state-of-the-art volume presents the proceedings of the 6th International Working Conference on Information Technology in Educational Management. The price – $145 – is steep, to say the least, but for serious scholars and researchers of ICT, this is a must-read.

To get these links faster, follow me on Twitter: @SabinaBehague


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apple ict sales

Recently, Apple released its 4th quarter earnings, and the numbers were stunning. Macrumors spells out the highlights of what is now the most valuable public company on earth:

Apple shipped 5.2 million Macintosh computers during the quarter, a unit increase of 26 percent over the year-ago quarter. Quarterly iPhone unit sales reached 37.04 million, up 128 percent from the year-ago quarter... Apple also sold 15.43 million iPads during the quarter, up 111 percent over the year-ago quarter. Apple set new company records for iPhone, iPad, and Mac sales during the quarter.

But all those numbers are pretty abstract. Can you even fathom a company where:

  1. The iTunes Store alone generated 50 percent more revenue than all of Yahoo did last quarter
  2. Apple's profit for the year beats Google’s total revenue for the year
  3. Apple's quarterly revenues are over double Microsoft's quarterly revenues

I have a pretty good imagination, and I am still trying to comprehend what all that means. But there is one small metric that is no dream. Its a metric that should have every IT company concerned too:

Apple sold more iPads alone than HP sold PC's

Oh, and iPads are only 20% of Apple's overall revenue stream. Which means that every IT company in America, Africa, and around the world will need to have an iPad strategy in 2012. No more is the PC - desktop or laptop - the center of the computing experience. The iPhone (and to a lesser extent) Android own the mobile phone space and the iPad is now cannibalizing the PC market as people find the sleek aluminum and glass tablet more convenient and powerful than many computers.

iPads are in Africa already

I can hear a few people in the ICT4D space saying "so what?" They believe that iPads are not Bottom of the Pyramid products. To an extent, they are right - most Africans are not buying iPads as consumer items, like is done in wealthy countries. Yet, iPads are here, and cheaper than in Europe.

IDG reports that IT and business professionals in Africa are twice as likely (47%) to use an iPad purchased by their employer than their colleagues elsewhere in the world (23%), and possibly as a result, iPad users in Africa tended to use their devices more for business than entertainment and their levels of work-based communication using an iPad were higher than average.

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But what should be noticed is that levels of hardware substitution in Africa are very close to the global norm. 73% said their iPad had partly or completely replaced their laptop. That means desktop and laptop vendors need to develop an iPad strategy now.

Not a tablet strategy, mind you, but an iPad strategy. So far, its the only tablet that matters as IDG found "incredible" brand loyalty to Apple - only 19% of those surveyed in Africa would consider purchasing a non-Apple tablet. And iPad users are popping everywhere, even in rural agriculture.

Question is: what does an iPad strategy look like?

This is an open question. I've explored the iPad's impact on education, but as to an iPad sales strategy, I'm still a bit lost. I do know we all need to find one asap. Or we will all be working in a Genius Bar before we know it.


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When working with USAID funding, the purchase of ICT can be a little complicated. USAID would always ask for the source, origin and nationality of all equipment. That is where the equipment was manufactured, where it was purchased, and the nationality of the companies involved.

The expectation was that all three would be from a set of limited countries specified in the implementing agreement via a geographic code. Geographic code 000 was the most restrictive - United States only - and a huge headache for any implementer.

Instead of buying computers, printers, etc from the local ICT company, USAID funded programs had to import all that equipment from the geographic code countries. Often even then asking for a waiver because as Apple demonstrates, S/O/N is a joke when it comes to modern computing technology. Almost all technology is made outside the USA, from a global supplier base, sold by multinational companies with only the vaguest sense of nationality, and often available in-country at competitive prices. Or as USAID itself says:

Because of the end of the Cold War and the subsequent globalization of the economy, this approach has become increasingly difficult to administer and, in some respects, obsolete. The costs of compliance with the complex regulation, and of the self-imposed and unnecessary restrictions on procurement in recipient and developing countries means that the foreign assistance dollar does not go as far as it would with a more straightforward regulation that reflects the statutory authority to procure in the recipient country and other developing countries, in addition to the U.S.

What's even more interesting, is that USAID didn't have to follow this rule - it was a self-imposed relic of the Cold War never updated even though Congress gave it the authority to do so in 1993. Well, finally, USAID has re-written the S/O/N regulation, and we should all cheer. With this Final Rule determination, we are free of restrictive geographic codes come February 7. Just read the detail from USAID itself:

(a) USAID has established principal geographic codes which are used by USAID in implementing instruments. This regulation establishes a presumptive authorized principal geographic code, Code 937, for procurement of commodities and services unless otherwise specified in the implementing instrument. Code 937 is defined as the United States, the cooperating/recipient country, and developing countries other than advanced developing countries, and excluding prohibited sources. USAID maintains a list of developing countries, advanced developing countries, and prohibited sources, which will be available in USAID's Automated Directives System, ADS 310.

(b) For purposes of procurements under the authority of the Development Fund for Africa, 22 U.S.C. 2293 et seq.; for any waivers authorized under Subpart D of this regulation; and if otherwise designated in an implementing instrument, the authorized principal geographic code shall be Code 935, any area or country but excluding prohibited sources.

What does all that mean? By default, we are hereby free to buy from you and me, Africa or America, based on the qualities of the technology, not where it was made or who sold it to us.

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In the aftermath of the January 2010 earthquake, Haitian citizens and the use of technology, particularly mobile and GIS technologies and social media, proved critical to response and recovery efforts. Ushahidi, NOULA, OpenStreetMap, and other volunteer-based efforts gathered data from multiple sources, including Haitian citizens, to produce timely information on the ground and around the world. Beyond the crisis, however, the work done by the open source software community and volunteer technologists has begun filling gaps in Haiti's outdated and incomplete spatial data infrastructure (SDI) - providing some of the most accurate and current information about Haiti's human and physical geography.

Thus, contrary to popular belief, I, Alexandra Morgan, believe that Haiti has tremendous assets that can be leveraged to rebuild the country. Among these are the aforementioned data gathered in the wake of the earthquake as well as an expanding technological infrastructure and technology-based services - personal computing devices, broadband networks, mobile telephony, etc. - and the Haitian people, the nearly 10 million of them who possess knowledge critical to making decisions about how to reconstruct the country. Unfortunately, to date, these resources - particularly the latter - remain largely untapped, underutilized, mismatched, or marginalized in reconstruction efforts.

Without question, reconstructing Haiti, in part, means restoring and improving education - which involves building schools. Yet, a host of unknowns exist that negatively impact the capacity of the Ministry of National Education and Professional Training (MENFP), or any domestic or international entity, to effectively improve the educational infrastructure. Mobile and open source GIS technologies and VGI present new opportunities for data collection and can play a key role in supplying needed data for school construction, renovations, and investments.

MENFP and partners, for example, could customize a standard questionnaire for schools to complete and submit via SMS or other electronic service, and engage the public to crowdsource information about schools in their areas, surrounding resources, and other types of information that cannot be captured through automated means (e.g. GPS or remote sensing) or due to resource constraints. As a starting point, this VGI can be combined and mapped with more credible i.e. verified sources, such as the breadth of data collected to map urban to rural migration as well as data related to the ever-changing Internally Displaced Persons (IDP) and spontaneous settlements that have reconfigured urban spaces.

Such an approach can at once begin verifying the credibility of the incoming VGI and help the Ministry visually begin to identify types and locations of various educational infrastructure needs. The Ministry and their partners then can use this information, along with other pertinent data, to determine candidate sites for new schools, and use the government's limited human resources, as well as those of their partners, to conduct more manageably in-depth assessments and analyses of sites to determine optimal locations.

The new data gathered and added to the spatial data infrastructure through this process would yield near- and long-term local and national benefits. In a sense, this approach would embed a sort of feedback loop whereby the existing SDI is used to inform the reconstruction process during which more data is created, collected, and added to the SDI, thus broadening it and making it more useful for further reconstruction.

Two years after the January 2010 earthquake, it's time to move beyond the crisis and towards an asset-based approach to reconstruction. GIS and VGI can be used to help establish a research-based framework that guides domestic and international reconstruction decisions and investment.


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Medair International provides emergency relief and rehabilitation to the most vulnerable and difficult-to-reach regions in Africa and Asia in natural disasters, conflict areas, and other extraordinary crises. Medair HQ in Lausanne, Switzerland is seeking an ICT Specialist to help provide operational guidance for country programs and activities, along with technical support for relief workers in the field. The ideal candidate should have a strong IT background in order to provide technical support to HQ staff and country program activities, as well as experience in international relief work and a strong Christian identity.

Eligibility is limited to Swiss or EU citizens, or those with a valid work permit. Deadline is January 31. See here for more information.

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The International Executive Service Corps is a Washington, DC-based not-for-profit with a focus on private sector growth. IESC is recruiting for an experienced Jordanian or Jordanian-American ICT Venture Capital Specialist for the anticipated USAID Jordan Competitiveness Program. IESC is a subcontractor, responsible for the Access to Finance component of the program, to a large prime contractor that is submitting a proposal to USAID Jordan. The ICT position will likely be based in Irbid, Jordan.

The individual in this position will be responsible for venture capital financing with an emphasis on the ICT sector, and will set up effective angel networks. Deadline is January 27. More details here.

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UNDP’s OCHA is looking for an ICT Associate to be based in Nairobi, Kenya, who would implement ICT systems and strategies, provide daily technical support to users of information management tools and technology infrastructure, including provision of daily technical support to OCHA Somalia systems, network infrastructure and corporate productivity tools, and support and training of business applications and new technologies.

The candidate should have a strong background in IT in order to provide helpdesk services as well as experience in ICT for development. Deadline is January 27. More details here.

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Aquaya, based in San Francisco, is dedicated to improving global child health by increasing access to safe drinking water. Aquaya believes that innovative ICT systems have the potential to improve the efficiency and accuracy of data reporting and management in the water sector and to strengthen institutional linkages between field staff and their managers at various administrative levels.

The organization is seeking an ICT Program Associate to manage the technical aspects of its field deployments in South America, Africa, and Asia and to expand its ICT project portfolio. More information about this unique opportunity here.


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aakash internet access technology

Last year, the Canadian/Indian company Datawind, announced the $35 Aakash Android tablet computer as an ICT solution for education. While I still believe that the Aakash will fail education like OLPC did, do not take that as a mark of complete failure. The Aakash Ubislate 7 should be viewed as consumer electronics, and as such, it will be a roaring success.

Free Internet access

Just look at Datawind's core technology, which is all about squeezing waste from Internet data transfers to make even 2G bandwidth feel fast and snappy on a weak chipset.

Its Internet compression technology (18 patents issued & approved) reduces network load, and speeds delivery of content by factors of 10X to 30X. Like the Amazon Silk browser, Datawind offloads much of the browser computation to servers, so just the pertinent web content downloads to the device, not all the webpage bloat that now consumes most browsing bandwidth

During a talk at the World Bank, the Datawind CEO Suneet Singh Tuli revealed that his goal was to use this technology to make the bandwidth usage so cheap that it became ad-supported. In effect, free to the end user. This is the modern killer app - free Internet.

Today, Internet access costs us all significantly more than hardware or software, more than electricity even. Even Intel says that bandwidth costs are the single largest barrier to ICT adoption. And Datawind has cracked that nut.

Just look at the numbers

Now a $47 tablet is exciting. I know a number of geeks who got all lustful for it, who don't even live in India. And in India... Well, let us read what the Wall Street Journal has to say:

On December 14... the Aakash [went one sale] on sale for the absurd price of 2500 rupees, or around $47, hoping to move 100,000 units over the course of 2012. That figure was seen as staggeringly optimistic, since it represented 40 percent of India’s total market for tablet computers. But as soon as the announcement went all, their call center was jammed with calls, and their website started crashing due to excess traffic, to the point where their Internet provider warned them they might be experiencing a malicious hack attack. Their initial inventory of 30,000 units sold out in three days. Within two weeks, they’d built up a backlog of 1.4 million preorders. According to CEO Suneet Tuli, that reservation pool is now over 2 million - and still going strong.

Just wait till the word gets out that $47 is close to the total cost of ownership in India! If the Ubislate 7 uses the Datawind servers when it connects to the Internet from Africa or America, expect this revolution in Internet access to spread faster than Facebook and Twitter combined!


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Information and Communication Technology for Development (ICTD) research brings together a community researchers from such varied fields as computer science, cognitive and social psychology, design, anthropology, development theory, economics and public policy.

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That ICTD is inherently interdisciplinary nature is its main weakness in the academic world, as interdisciplinarity is viewed suspiciously by academic disciplines that believe they are pursuing "pure" research in a well-circumscribed field. Therefore it is important to decide which university department is best suited to leverage the entire resources of the university to impart ICTD education.

This decision may seem insignificant, but it also has important consequences in the broader context, for e.g. limiting ICTD research to a particular department may limit the amount of funding available for such research, it may limit the category of journals and conferences this research can be published in, and it may limit the number and discipline of researchers interested in conducting such research.

But these problems are associated with any interdisciplinary field, and as the field grows and has its own tier 1 conferences and reputed journals, these problems become easier to resolve.

I am Mustafa Naseem and in ICTD Education in Traditional Universities, I highlight a few challenges of ICTD research in the academic world and then list a few current ICTD teaching practices in global universities. From there I analyze the strengths and issues associated with hosting ICTD programs in a few traditional departments, moving on to outlining the content that should be taught in undergraduate ICTD courses versus graduate ICTD courses.


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